Imagine Communications | Customer Care

Your assurance. Our promise.

Imagine Communications solutions are designed to improve your operating efficiency, reduce your costs and increase your revenue streams – and we are here 24×7 to provide the support you need. Call 1-866-4-IMAGINE (1-866-446-2446) to reach our customer care team or keep scrolling to learn more about Imagine MyCare.

Customer Community Portal

Access expert assistance; manage your account, orders, returns, and support cases; find support articles, product documentation, and downloads related to your products.

Download the Getting Started Guide here.

MyCare

Imagine Communications’ Care Program is the best in the industry. Whether you prefer a hardware, appliance, or software solution, Imagine has a Care program to keep your investment running smoothly for years to come. In the event of a catastrophic event, our Emergency Recovery service lets you maintain business continuity. Our Customer Community has over 3000 knowledge articles and is growing daily. Our Services team has over 2500 years of experience, and our worldwide footprint means you are always within reach of assistance when and where you need it.

A man wearing a headset while speaking with someone

Repair Customer Support

Imagine Communications performs services ranging from simple troubleshooting and component replacement to complete overhauls and refurbishment of all types of equipment. Staffed by expert engineers and technicians, our process includes testing your equipment using original factory test procedures.

Service Agreements Customer Support

As a leader in providing innovative products and solutions to the world’s most important media companies and broadcasters, Imagine Communications knows that reliable service and support are equally essential to your business. Our highly trained personnel, with decades of broadcast expertise, are ready to help you.

Warranties Customer Support

Imagine Communications warranty services are provided on every product and system solution. These services cover technical phone support and part replacement for the warranty period. Standard equipment warranties are provided below.

MyCare Packages

Warranty

9×5 support
Return and repair on HW
Software updates

Care

9×5 support
Advance parts – Up to 5 business days to ship
Software updates

Care+

9X5 support
24×7 emergency support
Advance parts – Ships next business day
Software updates

Care+ Custom

Client service management
Proactive health checks
Active monitoring
Customer-defined SLAs
Onsite engineering
Services as mutually agreed

Extended Support

Care-EXT

9×5 technical support
Tier 1 and 2 support
No R&D or Tier 3 support
Best effort repair and return for HW

Care+EXT

24×7 technical support
Tier 1 and 2 support
No R&D or Tier 3 support
Best effort repair and return for HW

*All MyCare Packages come standard with the following: Imagine Community Access, Knowledge Access, Call Center and Remote Support.

Download Warranties

North America Product Warranty

International Product Warranty

Contact Technical Support

Americas & Canada:
Europe & Africa:
Middle East:

+1 866 446 2446
+44 208 339 1900
+971 4 433 8260

Americas & Canada:

+1 866 446 2446

Europe & Africa:

+44 208 339 1900

Middle East:

+971 4 433 8260

24×7 MyImagine Care+ Technical Support :
+1 416 445 4032

Customer Care

Your assurance. Our promise.

Customer Community Portal

MyCare

Repair Customer Support

Service Agreements Customer Support

Warranties Customer Support

MyCare Packages

Download Warranties

Contact Technical Support

News & Perspective

Contact Sales

Area of Interest

Inquiry Details

Help & Support

Message

Technical Support Contact Numbers

Customer Community Portal